1-Year Plating Warranty

At Nuéra, we stand by the quality and craftsmanship of our jewellery. Every piece comes with a one-year plating warranty, covering any unusual tarnishing, discoloration, or blackening that may occur under normal usage conditions.

This warranty specifically covers issues related to plating, including discoloration, tarnishing, or blackening within one year from the date of purchase. However, it does not extend to stones or embellishments, nor does it cover physical damage such as scratches, breakage, or wear caused by external factors. Damage resulting from exposure to water, perfumes, chemicals, or improper storage is also excluded from this warranty.

In the event of a valid warranty claim, we will assess the product and, wherever possible, offer a repair or replacement of the same item. If the original piece is unavailable, we will provide an appropriate resolution in the form of store credit or a partial adjustment at our discretion. The value of any store credit issued will be determined on a pro-rata basis, depending on the duration of product usage. For instance, if a product has been used for approximately six months, up to 50% of the original purchase value may be offered as store credit.

Please note that this warranty is applicable only under normal usage conditions, and each product is eligible for a one-time warranty claim.

For assistance, you may reach out to us with your order details along with clear images of the product, and our team will be happy to assist you further.